Patient Satisfaction Survey Results for La Palma Intercommunity Hospital

Address:
7901 Walker Street
La palma, CA 90623
(214) 748-3647
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Region: CA - Orange County
County: Orange
Emergency Services: No


La Palma Intercommunity Hospital Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4% Between 100 and 299 12%
Percent of patients who reported that their nurses "Usually" communicated well. 17% Between 100 and 299 12%
Percent of patients who reported that their nurses "Always" communicated well. 79% Between 100 and 299 12%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 10% Between 100 and 299 12%
Percent of patients who reported that their doctors "Usually" communicated well. 15% Between 100 and 299 12%
Percent of patients who reported that their doctors "Always" communicated well. 75% Between 100 and 299 12%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8% Between 100 and 299 12%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 23% Between 100 and 299 12%
Percent of patients who reported that they "Always" received help as soon as they wanted. 69% Between 100 and 299 12%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 10% Between 100 and 299 12%
Percent of patients who reported that their pain was "Usually" well controlled. 22% Between 100 and 299 12%
Percent of patients who reported that their pain was "Always" well controlled. 68% Between 100 and 299 12%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 20% Between 100 and 299 12%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 23% Between 100 and 299 12%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 57% Between 100 and 299 12%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 9% Between 100 and 299 12%
Percent of patients who reported that their room and bathroom were "Usually" clean. 14% Between 100 and 299 12%
Percent of patients who reported that their room and bathroom were "Always" clean. 77% Between 100 and 299 12%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 15% Between 100 and 299 12%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 31% Between 100 and 299 12%
Percent of patients who reported that the area around their room was "Always" quiet at night. 54% Between 100 and 299 12%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 84% Between 100 and 299 12%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 16% Between 100 and 299 12%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 9% Between 100 and 299 12%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 28% Between 100 and 299 12%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 63% Between 100 and 299 12%
Percent of patients who reported NO they would not recommend the hospital. 6% Between 100 and 299 12%
Percent of patients who reported YES they would probably recommend the hospital. 30% Between 100 and 299 12%
Patients who reported YES they would definitely recommend the hospital. 64% Between 100 and 299 12%
Data from HCAHPS (http://www.hcahpsonline.org)