Patient Satisfaction Survey Results for Sutter Auburn Faith Hospital

Address:
11815 Education Street
Auburn, CA 95603
(214) 748-3647
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Region: CA - Sacramento
County: Placer
Emergency Services: No
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Sutter Auburn Faith Hospital Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4% 300 or more 44%
Percent of patients who reported that their nurses "Usually" communicated well. 18% 300 or more 44%
Percent of patients who reported that their nurses "Always" communicated well. 78% 300 or more 44%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 3% 300 or more 44%
Percent of patients who reported that their doctors "Usually" communicated well. 13% 300 or more 44%
Percent of patients who reported that their doctors "Always" communicated well. 84% 300 or more 44%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8% 300 or more 44%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 28% 300 or more 44%
Percent of patients who reported that they "Always" received help as soon as they wanted. 64% 300 or more 44%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 5% 300 or more 44%
Percent of patients who reported that their pain was "Usually" well controlled. 25% 300 or more 44%
Percent of patients who reported that their pain was "Always" well controlled. 70% 300 or more 44%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 19% 300 or more 44%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 17% 300 or more 44%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 64% 300 or more 44%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 5% 300 or more 44%
Percent of patients who reported that their room and bathroom were "Usually" clean. 17% 300 or more 44%
Percent of patients who reported that their room and bathroom were "Always" clean. 78% 300 or more 44%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 13% 300 or more 44%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 37% 300 or more 44%
Percent of patients who reported that the area around their room was "Always" quiet at night. 50% 300 or more 44%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 87% 300 or more 44%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 13% 300 or more 44%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 5% 300 or more 44%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 22% 300 or more 44%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 73% 300 or more 44%
Percent of patients who reported NO they would not recommend the hospital. 4% 300 or more 44%
Percent of patients who reported YES they would probably recommend the hospital. 20% 300 or more 44%
Patients who reported YES they would definitely recommend the hospital. 76% 300 or more 44%
Data from HCAHPS (http://www.hcahpsonline.org)