Patient Satisfaction Survey Results for Lee Regional Medical Center

Address:
127 Health Care Drive
Pennington gap, VA 24277
(214) 748-3647
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Region: TN - Kingsport
County: Lee
Emergency Services: No


Lee Regional Medical Center Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 5% Between 100 and 299 21%
Percent of patients who reported that their nurses "Usually" communicated well. 12% Between 100 and 299 21%
Percent of patients who reported that their nurses "Always" communicated well. 83% Between 100 and 299 21%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 3% Between 100 and 299 21%
Percent of patients who reported that their doctors "Usually" communicated well. 11% Between 100 and 299 21%
Percent of patients who reported that their doctors "Always" communicated well. 86% Between 100 and 299 21%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8% Between 100 and 299 21%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 18% Between 100 and 299 21%
Percent of patients who reported that they "Always" received help as soon as they wanted. 74% Between 100 and 299 21%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 8% Between 100 and 299 21%
Percent of patients who reported that their pain was "Usually" well controlled. 21% Between 100 and 299 21%
Percent of patients who reported that their pain was "Always" well controlled. 71% Between 100 and 299 21%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 20% Between 100 and 299 21%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 16% Between 100 and 299 21%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 64% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 2% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Usually" clean. 14% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Always" clean. 84% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 15% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 31% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Always" quiet at night. 54% Between 100 and 299 21%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 83% Between 100 and 299 21%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 17% Between 100 and 299 21%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 11% Between 100 and 299 21%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 22% Between 100 and 299 21%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 67% Between 100 and 299 21%
Percent of patients who reported NO they would not recommend the hospital. 8% Between 100 and 299 21%
Percent of patients who reported YES they would probably recommend the hospital. 30% Between 100 and 299 21%
Patients who reported YES they would definitely recommend the hospital. 62% Between 100 and 299 21%
Data from HCAHPS (http://www.hcahpsonline.org)