Patient Satisfaction Survey Results for Seton Southwest Hospital

Address:
7900 Fm 1826
Austin, TX 78737
(214) 748-3647
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Region: TX - Austin
County: Travis
Emergency Services: No


Seton Southwest Hospital Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 3% Between 100 and 299 22%
Percent of patients who reported that their nurses "Usually" communicated well. 18% Between 100 and 299 22%
Percent of patients who reported that their nurses "Always" communicated well. 79% Between 100 and 299 22%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 1% Between 100 and 299 22%
Percent of patients who reported that their doctors "Usually" communicated well. 14% Between 100 and 299 22%
Percent of patients who reported that their doctors "Always" communicated well. 85% Between 100 and 299 22%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 8% Between 100 and 299 22%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 26% Between 100 and 299 22%
Percent of patients who reported that they "Always" received help as soon as they wanted. 66% Between 100 and 299 22%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 4% Between 100 and 299 22%
Percent of patients who reported that their pain was "Usually" well controlled. 25% Between 100 and 299 22%
Percent of patients who reported that their pain was "Always" well controlled. 71% Between 100 and 299 22%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 18% Between 100 and 299 22%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 19% Between 100 and 299 22%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 63% Between 100 and 299 22%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 8% Between 100 and 299 22%
Percent of patients who reported that their room and bathroom were "Usually" clean. 24% Between 100 and 299 22%
Percent of patients who reported that their room and bathroom were "Always" clean. 68% Between 100 and 299 22%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 8% Between 100 and 299 22%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 29% Between 100 and 299 22%
Percent of patients who reported that the area around their room was "Always" quiet at night. 63% Between 100 and 299 22%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 86% Between 100 and 299 22%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 14% Between 100 and 299 22%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 6% Between 100 and 299 22%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 17% Between 100 and 299 22%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 77% Between 100 and 299 22%
Percent of patients who reported NO they would not recommend the hospital. 4% Between 100 and 299 22%
Percent of patients who reported YES they would probably recommend the hospital. 18% Between 100 and 299 22%
Patients who reported YES they would definitely recommend the hospital. 78% Between 100 and 299 22%
Data from HCAHPS (http://www.hcahpsonline.org)