Patient Satisfaction Survey Results for East Texas Medical Center Crockett

Address:
1100 Loop 304 East
Crockett, TX 75835
(214) 748-3647
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Region: TX - Tyler
County: Houston
Emergency Services: No


East Texas Medical Center Crockett Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 6% Between 100 and 299 21%
Percent of patients who reported that their nurses "Usually" communicated well. 18% Between 100 and 299 21%
Percent of patients who reported that their nurses "Always" communicated well. 76% Between 100 and 299 21%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 3% Between 100 and 299 21%
Percent of patients who reported that their doctors "Usually" communicated well. 10% Between 100 and 299 21%
Percent of patients who reported that their doctors "Always" communicated well. 87% Between 100 and 299 21%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 12% Between 100 and 299 21%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 23% Between 100 and 299 21%
Percent of patients who reported that they "Always" received help as soon as they wanted. 65% Between 100 and 299 21%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 11% Between 100 and 299 21%
Percent of patients who reported that their pain was "Usually" well controlled. 18% Between 100 and 299 21%
Percent of patients who reported that their pain was "Always" well controlled. 71% Between 100 and 299 21%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 22% Between 100 and 299 21%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 19% Between 100 and 299 21%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 59% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 18% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Usually" clean. 17% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Always" clean. 65% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 16% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 30% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Always" quiet at night. 54% Between 100 and 299 21%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 73% Between 100 and 299 21%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 27% Between 100 and 299 21%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 14% Between 100 and 299 21%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 29% Between 100 and 299 21%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 57% Between 100 and 299 21%
Percent of patients who reported NO they would not recommend the hospital. 10% Between 100 and 299 21%
Percent of patients who reported YES they would probably recommend the hospital. 32% Between 100 and 299 21%
Patients who reported YES they would definitely recommend the hospital. 58% Between 100 and 299 21%
Data from HCAHPS (http://www.hcahpsonline.org)