| Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. | 20% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their nurses "Usually" communicated well. | 18% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their nurses "Always" communicated well. | 62% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. | 14% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their doctors "Usually" communicated well. | 8% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their doctors "Always" communicated well. | 78% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. | 18% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that they "Usually" received help as soon as they wanted. | 20% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that they "Always" received help as soon as they wanted. | 62% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. | 20% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their pain was "Usually" well controlled. | 24% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their pain was "Always" well controlled. | 56% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. | 40% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. | 8% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that staff "Always" explained about medicines before giving it to them. | 52% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. | 19% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their room and bathroom were "Usually" clean. | 19% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that their room and bathroom were "Always" clean. | 62% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. | 14% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that the area around their room was "Usually" quiet at night. | 32% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that the area around their room was "Always" quiet at night. | 54% | Fewer than 100 | 14% |  | 
  
    | Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. | 77% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported that they were not given information about what to do during their recovery at home. | 23% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). | 27% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). | 25% | Fewer than 100 | 14% |  | 
  
    | Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). | 48% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported NO they would not recommend the hospital. | 27% | Fewer than 100 | 14% |  | 
  
    | Percent of patients who reported YES they would probably recommend the hospital. | 23% | Fewer than 100 | 14% |  | 
  
    | Patients who reported YES they would definitely recommend the hospital. | 50% | Fewer than 100 | 14% |  |