| Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. | 
    4% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their nurses "Usually" communicated well. | 
    24% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their nurses "Always" communicated well. | 
    72% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. | 
    0% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their doctors "Usually" communicated well. | 
    22% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their doctors "Always" communicated well. | 
    78% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. | 
    7% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that they "Usually" received help as soon as they wanted. | 
    21% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that they "Always" received help as soon as they wanted. | 
    72% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. | 
    3% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their pain was "Usually" well controlled. | 
    20% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their pain was "Always" well controlled. | 
    77% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. | 
    15% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. | 
    20% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that staff "Always" explained about medicines before giving it to them. | 
    65% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. | 
    7% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their room and bathroom were "Usually" clean. | 
    26% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that their room and bathroom were "Always" clean. | 
    67% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. | 
    7% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that the area around their room was "Usually" quiet at night. | 
    31% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that the area around their room was "Always" quiet at night. | 
    62% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. | 
    81% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported that they were not given information about what to do during their recovery at home. | 
    19% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). | 
    6% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). | 
    28% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). | 
    66% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported NO they would not recommend the hospital. | 
    4% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Percent of patients who reported YES they would probably recommend the hospital. | 
    28% | 
    Fewer than 100 | 
    37% | 
    
      
       | 
  
  
    | Patients who reported YES they would definitely recommend the hospital. | 
    68% | 
    Fewer than 100 | 
    37% | 
    
      
       |