Patient Satisfaction Survey Results for Memorial Hospital & Physician Group

Address:
319 East Josephine
Frederick, OK 73542
(214) 748-3647
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Region: OK - Lawton
County: Tillman
Emergency Services: No


Memorial Hospital & Physician Group Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4% Fewer than 100 27%
Percent of patients who reported that their nurses "Usually" communicated well. 17% Fewer than 100 27%
Percent of patients who reported that their nurses "Always" communicated well. 79% Fewer than 100 27%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 1% Fewer than 100 27%
Percent of patients who reported that their doctors "Usually" communicated well. 9% Fewer than 100 27%
Percent of patients who reported that their doctors "Always" communicated well. 90% Fewer than 100 27%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 3% Fewer than 100 27%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 27% Fewer than 100 27%
Percent of patients who reported that they "Always" received help as soon as they wanted. 70% Fewer than 100 27%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 8% Fewer than 100 27%
Percent of patients who reported that their pain was "Usually" well controlled. 23% Fewer than 100 27%
Percent of patients who reported that their pain was "Always" well controlled. 69% Fewer than 100 27%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 29% Fewer than 100 27%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 22% Fewer than 100 27%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 49% Fewer than 100 27%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 15% Fewer than 100 27%
Percent of patients who reported that their room and bathroom were "Usually" clean. 13% Fewer than 100 27%
Percent of patients who reported that their room and bathroom were "Always" clean. 72% Fewer than 100 27%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 9% Fewer than 100 27%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 26% Fewer than 100 27%
Percent of patients who reported that the area around their room was "Always" quiet at night. 65% Fewer than 100 27%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 75% Fewer than 100 27%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 25% Fewer than 100 27%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 11% Fewer than 100 27%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 24% Fewer than 100 27%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 65% Fewer than 100 27%
Percent of patients who reported NO they would not recommend the hospital. 8% Fewer than 100 27%
Percent of patients who reported YES they would probably recommend the hospital. 27% Fewer than 100 27%
Patients who reported YES they would definitely recommend the hospital. 65% Fewer than 100 27%
Data from HCAHPS (http://www.hcahpsonline.org)