Patient Satisfaction Survey Results for Franklin Regional Medical Center

Address:
100 Hospital Dr Box 609
Louisburg, NC 27549
(214) 748-3647
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Region: NC - Raleigh
County: Franklin
Emergency Services: No


Franklin Regional Medical Center Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 5% Between 100 and 299 21%
Percent of patients who reported that their nurses "Usually" communicated well. 20% Between 100 and 299 21%
Percent of patients who reported that their nurses "Always" communicated well. 75% Between 100 and 299 21%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 5% Between 100 and 299 21%
Percent of patients who reported that their doctors "Usually" communicated well. 19% Between 100 and 299 21%
Percent of patients who reported that their doctors "Always" communicated well. 76% Between 100 and 299 21%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 10% Between 100 and 299 21%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 24% Between 100 and 299 21%
Percent of patients who reported that they "Always" received help as soon as they wanted. 66% Between 100 and 299 21%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 7% Between 100 and 299 21%
Percent of patients who reported that their pain was "Usually" well controlled. 21% Between 100 and 299 21%
Percent of patients who reported that their pain was "Always" well controlled. 72% Between 100 and 299 21%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 22% Between 100 and 299 21%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 15% Between 100 and 299 21%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 63% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 10% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Usually" clean. 20% Between 100 and 299 21%
Percent of patients who reported that their room and bathroom were "Always" clean. 70% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 10% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 26% Between 100 and 299 21%
Percent of patients who reported that the area around their room was "Always" quiet at night. 64% Between 100 and 299 21%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 85% Between 100 and 299 21%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 15% Between 100 and 299 21%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 11% Between 100 and 299 21%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 32% Between 100 and 299 21%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 57% Between 100 and 299 21%
Percent of patients who reported NO they would not recommend the hospital. 9% Between 100 and 299 21%
Percent of patients who reported YES they would probably recommend the hospital. 36% Between 100 and 299 21%
Patients who reported YES they would definitely recommend the hospital. 55% Between 100 and 299 21%
Data from HCAHPS (http://www.hcahpsonline.org)