Patient Satisfaction Survey Results for Crownpoint Healthcare Facility

Address:
Junction Of Hwy 371
Crownpoint, NM 87313
(214) 748-3647
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Region: NM - Albuquerque
County: Mckinley
Emergency Services: No


Crownpoint Healthcare Facility Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 14% Fewer than 100 17%
Percent of patients who reported that their nurses "Usually" communicated well. 30% Fewer than 100 17%
Percent of patients who reported that their nurses "Always" communicated well. 56% Fewer than 100 17%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 16% Fewer than 100 17%
Percent of patients who reported that their doctors "Usually" communicated well. 29% Fewer than 100 17%
Percent of patients who reported that their doctors "Always" communicated well. 55% Fewer than 100 17%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 13% Fewer than 100 17%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 16% Fewer than 100 17%
Percent of patients who reported that they "Always" received help as soon as they wanted. 71% Fewer than 100 17%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 18% Fewer than 100 17%
Percent of patients who reported that their pain was "Usually" well controlled. 23% Fewer than 100 17%
Percent of patients who reported that their pain was "Always" well controlled. 59% Fewer than 100 17%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 21% Fewer than 100 17%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 28% Fewer than 100 17%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 51% Fewer than 100 17%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 8% Fewer than 100 17%
Percent of patients who reported that their room and bathroom were "Usually" clean. 17% Fewer than 100 17%
Percent of patients who reported that their room and bathroom were "Always" clean. 75% Fewer than 100 17%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 6% Fewer than 100 17%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 29% Fewer than 100 17%
Percent of patients who reported that the area around their room was "Always" quiet at night. 65% Fewer than 100 17%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 78% Fewer than 100 17%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 22% Fewer than 100 17%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 26% Fewer than 100 17%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 35% Fewer than 100 17%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 39% Fewer than 100 17%
Percent of patients who reported NO they would not recommend the hospital. 14% Fewer than 100 17%
Percent of patients who reported YES they would probably recommend the hospital. 55% Fewer than 100 17%
Patients who reported YES they would definitely recommend the hospital. 31% Fewer than 100 17%
Data from HCAHPS (http://www.hcahpsonline.org)