Patient Satisfaction Survey Results for Northern Maine Medical Center

Address:
194 E Main Street
Fort kent, ME 4743
(207) 834-3195
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Region: ME - Bangor
County: Aroostook
Emergency Services: No


Northern Maine Medical Center Patient Survey Results

Question Response Sample Size Response Rate Footnote
Percent of patients who reported that their nurses "Sometimes" or "Never" communicated well. 4% Between 100 and 299 32%
Percent of patients who reported that their nurses "Usually" communicated well. 9% Between 100 and 299 32%
Percent of patients who reported that their nurses "Always" communicated well. 87% Between 100 and 299 32%
Percent of patients who reported that their doctors "Sometimes" or "Never" communicated well. 4% Between 100 and 299 32%
Percent of patients who reported that their doctors "Usually" communicated well. 12% Between 100 and 299 32%
Percent of patients who reported that their doctors "Always" communicated well. 84% Between 100 and 299 32%
Percent of patients who reported that they "Sometimes" or "Never" received help as soon as they wanted. 6% Between 100 and 299 32%
Percent of patients who reported that they "Usually" received help as soon as they wanted. 14% Between 100 and 299 32%
Percent of patients who reported that they "Always" received help as soon as they wanted. 80% Between 100 and 299 32%
Percent of patients who reported that their pain was "Sometimes" or "Never" well controlled. 3% Between 100 and 299 32%
Percent of patients who reported that their pain was "Usually" well controlled. 21% Between 100 and 299 32%
Percent of patients who reported that their pain was "Always" well controlled. 76% Between 100 and 299 32%
Percent of patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them. 19% Between 100 and 299 32%
Percent of patients who reported that staff "Usually" explained about medicines before giving it to them. 14% Between 100 and 299 32%
Percent of patients who reported that staff "Always" explained about medicines before giving it to them. 67% Between 100 and 299 32%
Percent of patients who reported that their room and bathroom were "Sometimes" or "Never" clean. 2% Between 100 and 299 32%
Percent of patients who reported that their room and bathroom were "Usually" clean. 12% Between 100 and 299 32%
Percent of patients who reported that their room and bathroom were "Always" clean. 86% Between 100 and 299 32%
Percent of patients who reported that the area around their room was "Sometimes" or "Never" quiet at night. 9% Between 100 and 299 32%
Percent of patients who reported that the area around their room was "Usually" quiet at night. 25% Between 100 and 299 32%
Percent of patients who reported that the area around their room was "Always" quiet at night. 66% Between 100 and 299 32%
Percent of patients at each hospital who reported that YES they were given information about what to do during recovery. 81% Between 100 and 299 32%
Percent of patients who reported that they were not given information about what to do during their recovery at home. 19% Between 100 and 299 32%
Percent of patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest). 5% Between 100 and 299 32%
Percent of patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest). 26% Between 100 and 299 32%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 69% Between 100 and 299 32%
Percent of patients who reported NO they would not recommend the hospital. 4% Between 100 and 299 32%
Percent of patients who reported YES they would probably recommend the hospital. 26% Between 100 and 299 32%
Patients who reported YES they would definitely recommend the hospital. 70% Between 100 and 299 32%
Data from HCAHPS (http://www.hcahpsonline.org)